Service Financial Management
The Keys to Success

Service providers and their customers can both be more successful when service costs are managed effectively. Proactive, precise management of service costs helps deliver the financial results that both parties in a service relationship require—enabling organizations to improve their competitive position and their bottom line. Following are the key capabilities delivered by the ServiceFlow Service Financial Management solution, providing for successful service financial management of HR, F&A, IT, telecommunications, and shared services:

Customer Billing and Invoicing. Deliver detailed and accurate billing based on specific business transactions, consumption, and other relevant event data via reasonable and fair cost allocation methods. Invoicing and relevant chargeback reports are easy to validate based on contractual price formulas and detailed usage data.

Proactive Cost Control. Establish sound service budgets and streamline control of actual service costs throughout your daily operations. Create proactive alerts that highlight potential budget overruns before they occur. Enable business unit-level accountability for service usage and better insights for ensuring business units are getting the most value from their services.

Profit Margin Management. Manage the profitability of your service offerings across all customers and the profitability of each customer. ServiceFlow provides an effective means for ensuring your proposals include proven service offerings, deliver to the service agreement, and manage the variances from the service relationship plan to mitigate any issues that could potentially reduce margin.

Leverage Existing Systems and Data. Gain control over service costs with the ability to integrate billing and chargeback directly with core financial systems—across a range of heterogeneous systems and data sources—and to automate such processes as invoice approval and dispute adjudication.