“ServiceFlow improves IT service management by automating key ITIL v3 processes of Service Catalog, SLM, and IT Finance.”
–Hank Marquis, Director-ITSM Consulting EMA
 

Complimentary EMA Research Report - insights on "Service Catalog 2008: Service Management Keystone, and Much More"

EMAConsidering a service catalog solution? Are you trying to understand demand patterns for IT and business services? How do you determine who is consuming how much of what and at what cost?

In July 2008 EMA surveyed 150 IT practitioners directly involved with the implementation of a service catalog system to learn as much as possible about successful deployments and the current state of service catalog and SLM adoption and implementation.

Download EMA's white paper to:

1) Learn common pitfalls associated with deploying a service catalog

2) Evaluate buy vs. build, Purpose-built vs. Add-on Service Catalog solution

3) Gain practical considerations for enabling IT and the business with SLM, chargeback, and more

4) Understand how Digital Fuel's offerings address several fundamental issues discovered in the research

Complete the information below and click Download.


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