ServiceFlow: Performance™ and ServiceFlow - Now IBM ServerProven®

Digital Fuel announced today that both the ServiceFlow: Performance™ product and the ServiceFlow application server technology it's built upon - successfully passed IBM's rigorous tests to earn the prestigious IBM ServerProvenT credential. The Internet-based ServiceFlow: Performance™ application provides an out-of-the-box Service Management platform for IT outsourcers and their customers that allows them to automatically manage every aspect of their IT outsourcing contracts. ServiceFlow: Performance™'s web-based application allows to rapidly configure and edit SLAs (Service Level Agreements), monitor contract compliance in real-time, give customers a transparent window onto their service, and understand their financial exposure to service failures of different severity. The end results for ServiceFlow: Performance™ users are lower operational costs, fewer contract breaches and improved profitability. The performance of our solution is just as important to us as it is to our customer. That's why we sought IBM's certification." said Gilad Raz, Digital Fuel's Chief Technology Officer. "This provides an extra level of confidence when using our product on IBM Server hardware."

IBM ServerProvenT

IT customers make decisions on a complete business solution - application, hardware and software. The IBM ServerProvenT program helps make sure that everything customers use - along with their IBM server - is validated. Solutions that apply to become IBM ServerProvenT are required to undergo an established set of tests and procedures targeted for IBM hardware. After all test runs have successfully finished, and IBM has thoroughly screened the results, the applicable product is officially certified as IBM ServerProvenT. To view the IBM Global Solutions listing of the ServiceFlow: Performance, go to:
www8.software.ibm.com/solutions.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.