“ServiceFlow is the best
solution for service catalog, service level management
and service
financial management.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

Digital Fuel ServiceFlow™ 3.0 has met the requirements for OSS through JAVA™ initiative certification

San Mateo, CA., March 26, 2003

Digital Fuel Technologies Inc., the leading provider of Service Relationship Management (SRM) solutions, announced today that its flagship ServiceFlow™ 3.0 product has met OSS through Java™ Initiative certification requirements.

Digital Fuel's product line is a comprehensive software platform designed to allow service delivery managers and corporate decision-makers to manage their complex service environments. The ServiceFlow™ platform leverages data collected by performance monitoring and system management tools as well as information stored in customer relationship management (CRM), billing, and financial systems via its adaptor layer. This adaptor layer is fully controlled by the performance monitor part of the OSS through Java Quality of Service API. The ServiceFlow platform is bundled with pre-built adaptors that can be easily configured for remote, two-way communication with most relational database and log file formats.

"The certification of ServiceFlow 3.0 as an OSS through Java API technology-based program will significantly increase the number of companies that can benefit from the Digital Fuel solution" says Ilia Gilderman, Digital Fuel's Director of Research and Development. "The OSS through Java Quality of Service API performance monitor part implementation for ServiceFlow 3.0 will enable independent software vendors to develop their own adaptors. Having the capability to include any data source in the customer environment enables Digital Fuel to offer a complete solution for the enterprise and service provider markets."

"We are extremely pleased that the Digital Fuel recognizes the value of supporting OSS through Java Initiative standards," said Philippe Lalande, Sun Microsystems, the Initiative's program manager. "Service Flow 3.0 certification is further proof that our APIs are highly valuable at the implementation level. And Digital Fuel has made use of our Quality of Service API in a way that will benefit the telecommunications industry as a whole."

About the OSS through Java™ Initiative
Building on the success of Java 2 Platform, Enterprise Edition (J2EE™) technology in enterprise applications and e-commerce, the OSS through Java Initiative is chartered to develop APIs that accelerate the development of innovative OSS/BSS solutions where all applications function together. The Initiative's APIs are standardized under the latest Java Community ProcessSM (JCP) program. They help Service Providers jumpstart the deployment of end?to?end services on next-generation wireless networks and leverage the convergence of telecommunications and Internet-based solutions. For more information on the OSS through Java Initiative and its membership, visit: java.sun.com/products/oss

Sun, Sun Microsystems, the Sun logo, Java, J2EE, Java Community Process and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.