Digital Fuel Announces its SLA Management Solution Achieves "Powered by SAP NetWeaver®" Status; Solution Aimed to Help Customers with ITO, BPO and Shared Services

Demonstration of SLA management solution powered by SAP NetWeaver, shown at SAPPHIRE® '06, provides proven service quality &business process performance improvement for customers

Based on the open architecture of the SAP NetWeaver platform, Digital Fuel ServiceFlow manages SLAs and contract obligations throughout the business and IT service governance lifecycle.  Leveraging the power of SAP NetWeaver, Digital Fuel enables customers to control the quality and cost of outsourced services and integrate outsourcing into a companywide services and governance strategy.

The Digital Fuel offering includes pre-configured key performance indicators (KPIs), reports, and requisite data extracts, which means fast deployment. In addition, with Digital Fuel's Visual Modeling, KPIs and metrics can easily expanded, without programming.

Digital Fuel's ServiceFlow SLA Management is fully integrated with SAP NetWeaver, augmenting SAP business applications to:

• Deliver incremental business value quickly,
• Leverage pre-configured SAP content,
• Immediately improve service delivery,
• Accurately allocate service costs,
• Enhance trust in service relationships.

"With ServiceFlow having achieved Powered by SAP NetWeaver qualification, we give enterprises visibility into their global business processes while running on the SAP® platform," said Yisrael Dancziger, CEO of Digital Fuel.  "This increased visibility enables our customers to greatly reduce their cost to serve, while making business process performance and service quality more transparent to its business users."

Digital Fuel ServiceFlow running on SAP NetWeaver combines the flexibility of multi-vendor services management with the power of an integral SAP platform solution that facilitates the integration and alignment of people, information and business processes across organizational and technological boundaries while reducing total cost of ownership.  Digital Fuel allows customers to quickly automate the management of IT and business process services with ServiceFlow on the comprehensive SAP NetWeaver integration and application platform

Built on SAP NetWeaver, Digital Fuel ServiceFlow can be deployed on the SAP NetWeaver Application Server. Since ServiceFlow dashboards are built into the SAP NetWeaver Portal component, customers reduce total cost of ownership by managing both SAP and mixed-vendor services from a single standard company-wide platform.

SAP, SAP NetWeaver, SAPPHIRE and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies.

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About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.